How were the ncs worded? (exactly, but sanitized)

Section 7.4.1 of As9100C states “The organization shall a) maintain a register of its suppliers that includes approval status (e.g., approved, conditional, disapproved) and the scope of the approval (e.g., product type, process family)”. 1)The following Calibration Houses were used without being on the ASL: FARO, Starrett and PIC. 2)The Current ASL QPF7.44 does not include the scope of approvals for many of the suppliers listed. Example; A&A Aerospace, Bodycote, C&H Hydraulics, B/E Aerospace.

Section 8.2.1 “Customer Satisfaction” of AS9100C states “As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined. Information to be monitored and used for the evaluation of customer satisfaction shall include, but is not limited to, product conformity, on-time delivery performance, customer complaints and corrective action requests. Organizations shall develop and implement plans for customer satisfaction improvement that address deficiencies identified by these evaluations, and assess the effectiveness of the results.” Actions not in place to address customers’ none met expectations. 1) >=4 average score resulted from Customer Satisfaction Surveys OTD average from all of the survey received is 2.2 out of 5 Quality Average from all of the surveys received is 3.8 out of 5 2) Customer Score Cards: a) Boeing Performance Report Ending 31-Dec 2011 (Composite Rating): Quality 99.55% (Bronze), Delivery 69.33% (Red). b) CPI Aero Supplier Performance Report for the third Quarter of 2011: Quality (99%), Delivery (52%) c) Arnprior Aerospace Inc score card dated Dec 2011: Quality-12 months rolling Avg is 65.31%, 3 months 51.22% Delivery-12 months rolling Avg is 92.70%, 3 months 88.60%. BOTH ARE IN THE RED ZONE AND THE CUSTOMER REQUIRES A CORRECTIVE ACTION HOWEVER A CORRECTIVE ACTION COULD NOT BE PROVIDED. Objective evidence could not be provided to demonstrate that an action plan addressing the root causes, corrections and what is planned to improve or eliminate the deficiencies. Also a corrective action in response to Arnprior requirement was not in place.